Live Arrival Guarantee Policy

Thank you for considering Stendker Discus USA for your tropical fish needs. Our commitment is to provide you with healthy and vibrant Stendker Discus fish for your aquariums. To ensure that your fish arrive in good health, we offer a Live Arrival Guarantee for all our Stendker Discus fish.

In the unlikely event that you experience a loss of fish, we will refund you the cost of the fish you purchased, including shipping costs, but only if all animals in the shipment are lost. Please note that prolonged shipping times can severely impact the health of the animals, so we require a picture of any deceased fish in the unopened bag to be emailed to us at within one hour of delivery. The picture must clearly show the fish in the unopened bag. Failure to send the required picture within one hour of delivery voids all guarantees and refunds.  Once we receive your notice, we will evaluate your claim, request additional information if necessary, and refund your purchase as appropriate.

To qualify for our Live Arrival Guarantee, you must accept the delivery of your fish during the shipping carrier's first delivery attempt. This means you must be there in person to receive the fish. They must not sit outside in the heat or cold. If you fail to accept delivery or provide an inaccurate shipping address, our Live Arrival Guarantee will be void. We understand the importance of tracking your order, and we will provide you with an email notification containing your order's tracking number as soon as it ships. We do not offer any refunds once the fish are in your fish tank. We have no control over your water parameters. You must provide optimal water conditions for your fish including aeration, filter and heat of 84-86 degrees, water parameters of 0ppm Ammonia, 0ppm Nitrite, 0-20ppm Nitrate, hardness between 20-200GH/KH and 7pH-8pH.

While we take every precaution to ensure that your fish arrive promptly and in good health, once they are shipped, they are out of our direct care. We cannot guarantee when the fish will arrive, as we do not control the postal service. However, we carefully pack the fish to ensure their safety during transportation. We are committed to the health and well-being of our Stendker Discus fish and appreciate your trust in us to provide you with healthy and vibrant fish for your aquariums.